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Terms and
Conditions
Slingsby Maps is a business in the publishing industry that markets
maps and books
1. Shipping
All South African orders in stock will be posted by recorded post within 2 working
days after payment is effected. Goods not in stock will be posted within
7 working days after payment is effected, unless you are otherwise
notified.
Overseas orders will be posted by ordinary airmail, as above.
Order confirmation: When you submit your order to us, you will receive
an email confirming that we have received your order and are processing
it. You will then receive a second email from us to notify you when your
order has been posted, with tracking details.
Please contact us if you do not receive a second email from us within 7
business days confirming posting of your order, or our notification that
goods are not in stock.
Posting is done via the SA Post Office, Capricorn Square or Muizenberg.
Post and packaging charges inside RSA are automatically recorded with
your order. Should you order more than one product they will be posted
together.
Should you have not received your order not less than ten days after
receiving our second email, please contact us. Please do not contact us
before at least ten days have elapsed.
Our office may close periodically for periods of up to three weeks.
During such periods orders can be received but not processed; at notice
to this effect will appear on our site at such times.
We accept international orders via the internet
provided that you observe the clear instructions on our site concerning postal charges.
2. Return and Refunds policy
No claims will be considered if not registered with us by email within
48 hours of receipt.
Correctly supplied goods returned for credit will be subject to a 30%
handling charge.
Refunds will be paid by Slingsby Maps by direct internet banking or by
cheque,
within 14 days of receipt of returned goods. Refunds will only be paid
in the event that the goods are returned in exactly the same condition
in which they were posted to the customer.
Refunds
for debits incurred by a customer who orders incorrectly online will also
be subject to a 30% handling charge.
The provision of goods and services by Slingsby Maps is subject to
availability. In cases of unavailability, Slingsby Maps will refund
the client in full within 30 days. Cancellation of orders by the client
will attract a 30 % administration fee.
3. Customer privacy policy
At Slinsby Maps we completely respect your privacy. We will never sell,
rent or give out your name, email address or personal information to
anyone - ever. We understand how frustrating it is to receive
unsolicited mail - we receive more than enough such mail ourselves.
Your e-mail address will only be used to communicate with you about your
orders placed, unless you personally choose to receive our notifications
of new products that are added to our store.
All personal details collected by our data centre will be stored
securely and will not be used for any purpose other than that for which
the personal information is received.
Should you at any time request to have your personal information removed
from our data centre, we will do so immediately.
Slingsby Maps has strictly adhered to the Statutory Information in
the ECT act.
For the purpose of this clause, "personal information" shall be defined
as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
The PAIA may be downloaded from:
http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf
4. Payment options accepted
Payment may be made via Visa or Mastercard
credit cards or by bank transfer into the Slingsby Maps bank account,
the details of which will be provided on request.
5. Credit card acquiring and security
Credit card transactions will be acquired for Slingsby Maps by Virtual
Card Services (Pty) Ltd. VCS use
SSL3 and no credit card details are stored on the website. Users may go
to www.vcs.co.za to view
their security certificate and security policy.
6. Customer details separate from card details
Customer details will be stored by Slingsby Maps separately from card
details which are entered by the client on VCS's secure site. For
more detail on VCS refer to www.vcs.co.za
7. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to
the cardholder is South Africa. Transaction Currency is ZAR (South
African Rand) only.
8. Responsibility
Slingsby Maps takes responsibility for all aspects relating to the
transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods
9. Country of domicile
This website is governed by the laws of South Africa and Slingsby Maps chooses as its domicilium citandi et executandi for all purposes
under this agreement, whether in respect of court process, notice, or
other documents or communication of whatsoever nature, 6 Rooikrantz
Road, Lakeside 7945, South Africa
10. Variation
Slingsby Maps may, in its sole discretion, change this agreement or
any part thereof at any time without notice.
11. Company information
This website is run by Baardskeerder cc, based in
South Africa trading as Baardskeerder cc and with registration number
2000/008056/23 and members Peter William Orm Slingsby and Margaret Ann
Slingsby.
12. Slingsby Maps contact details
Support : email here
Support: telephone +27 [0]21 788 4545
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